Terms and Conditions

Robart Mfg. General Terms & Conditions

Please review these policies carefully as they are the terms of sale that govern your purchases on the Robart Mfg. website. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order on the Robart Mfg. website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order. All transactions between all customers, and Robart Mfg. whether via phone, fax, email, mail, online, or other means fall under the directive of these policies unless expressly noted on your sales order, and approved by Robart Mfg. Management. While Robart Mfg. may assist you in placing your order, you (the customer) are ultimately responsible for ensuring all information found on your order is correct.


All landing gear and robostrut purchases are considered to be purchased "As-Is" and carry no warranty.  

All landing gear and robostrut purchases are non-returnable.  It is up to Robart's sole discretion to make an refunds for landing gear or robostruts returned to Robart.

U.S. Sales

Robart Mfg. accepts orders from most billing addresses within the United States and most United States territories.

Outside U.S. Sales

Robart Mfg. accepts orders from most billing addresses outside the United States. If your country is not listed on our website, please call our office at 630-584-7616 and choose the option for Robart Sales.

Payment Methods

Robart Mfg. allows you to make your purchases using any of the payment methods described below. Please read our policies carefully, especially with respect to payment methods, before you place your order. 

Credit and Debit Cards

Whether you order online or phone your order to Robart Mfg., you may pay by credit or debit within the accepted card type. When you provide Robart Mfg. with your card information, Robart Mfg. will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block (temporary hold)on your available credit in the purchase amount while the pre-approval remains in place. Robart Mfg. will not bill (permanently capture) your credit card or process a transaction under your debit or check card for the appropriate shipment amount until your order ships.  An exception to this practice will be deposits for specialty gear, special order product, or other items that require a deposit.  (A deposit will be captured at the point of order and not shipment.)

The Robart Mfg. website accepts Discover, MasterCard, and Visa credit or debit cards associated with a billing address that matches the credit or debit card. 

Most debit cards have daily spending limits that may substantially delay the processing of your order.

Robart Mfg. requires the credit or debit card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the back of your card, on the signature panel (Visa, MasterCard, or Discover).


PayPal will pull funds immediately from you account once the order is place.

Sales Tax:

In addition to the price of your purchases, Robart Mfg. will charge sales tax based on upon the shipping address and the sales tax rate in effect at the time your order is billed/shipped.  (This is governed by Robart being registered in that particular jurisdiction. Currently, sales tax applies to Illinois residents only.)  If you phone in your order, the Robart Mfg. Sales Representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order.  If sales tax applicable and the appropriate chargeable sales tax rate changes prior to shipment, the sales tax rate charged will be the legal tax rate at time of shipment. The proof of purchase that Robart Mfg. includes with your shipment to you will include any applicable sales tax.

Order Processing:

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time which does not include transit time. Robart Mfg. does not initiate payment processing or shipment until Robart Mfg. receives all of the information that it needs and full payment or a full authorization, in the case of credit or debit cards. Robart Mfg. will begin processing orders within 24 hrs. of placing order. Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding federal holidays.


Once your order has been processed, Robart Mfg. will ship your order within 72 hours pending product availability. If your order contains multiple items, there could be a possibility of some items being backordered. Robart Mfg. will ship your order complete and will notify you if there are any items that are backordered. If you want your order to ship with items out of stock, you will be responsible for additional shipping charges to ship backorder items to you.  Please be sure to denote this desire.

Shipping Options:  Shipping options change due to availability and order value.  Please see the cart at checkout for your shipping options.

All shipping prices are estimates only and actual shipping charges will depend on the state or country on where the items are being shipped to.

DISCLAIMER for International Orders & Shipping

Duties & Taxes:

Import duties, taxes and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carrier. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Robart will not change the value amount of the order to accommodate less duties & taxes, no exceptions!!

Robart Mfg. shall not be liable for, and expressly disclaims any liability for any loss, damage, cost or expense associated in any way with any failure to deliver. All shipping is FOB Destination.  Therefore, any package in route are the responsibility of the receiver.

Thank you for choosing Robart. 


All orders over $100.00 must be shipped via FedEx.

Orders under $100.00 can be shipped via the US Postal Service Priority Mail or FedEx.

Orders under $15.00 may be shipped via the UPS Postal Service First Class Mail, US Postal Service Priority Mail or FedEx.

If you choose to ship a package via the US Postal Service, please understand that the advertised “2-Day Priority” does not necessarily mean that your package will arrive within 2 days.  Your package may take up to 15 days to deliver.  The US Postal Service First Class mail has minimal tracking with no guaranteed dates of delivery.

For our international shipping customer’s, we are no longer allowing US Postal Service shipping.  All packages must be shipped via FedEx.  Please also understand that the tracking information provided by FedEx is only an estimated ship date and is not guaranteed.  We have noticed that some packages are taking longer to reach the end destination than shown via tracking.

If you need additional shipping assistance, contact our office at 630-584-7616.

 Undeliverable Packages: 

Occasionally packages are returned to Robart Mfg. as undeliverable. When the carrier returns an undeliverable package to Robart Mfg. Mfg., please contact Robart Mfg. at 630-584-7616 to make arrangements for reshipment. Note: Additional Shipping Charges May Apply

Failed Delivery Attempts: 

Most of Robart Mfg.’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Robart Mfg.

Return and Refund Policy:

All discontinued items such as retracts, RoboStruts and Spare Parts and similar are non-returnable.

If the item is returnable and you send it back to us unopened in the original packaging, Robart Mfg. will offer you an exchange or refund based on your original amount and method of payment. You must return the product to Robart Mfg. within 60 calendar days of purchase. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product. Robart Mfg. may assess up to a 25% restocking fee on any opened product, hardware or accessory.

For approved warranty claims outside the United States (48 contiguous states), return shipping, to the customer, all postage above $7.50 will be the responsibility of the consumer.  For more information regarding returns, visit the support page on the Robart Mfg. Website www.robart.com/support  Note: Robart Mfg. recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Robart Mfg. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


Robart Mfg. endeavors to offer you competitive prices on current Robart Mfg. products, selected Sale and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Robart Mfg. reserves the right to change prices for products displayed on the Robart Mfg. website at any time and particularly to correct pricing errors that appear on the website.

Other Terms and Conditions:

  • Robart Mfg. is not responsible for typographical errors. Robart Mfg. reserves the right to cancel any order you have placed if there was a typographical error on the Robart Mfg. website concerning the pricing or availability of any item you ordered when you placed the order. 
  • Robart Mfg. reserves the right to change the terms and conditions of sale on the Robart Mfg. website at any time.
  • Robart Mfg. may make changes to any products offered on the Robart Mfg. website, or to the applicable prices for any such products, at any time, without notice. The information provided on the Robart Mfg. website with respect to products may be out of date, and Robart Mfg. makes no commitment to update the information provided on the Robart Mfg. website with respect to such products and services.
  • Robart Mfg. reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Robart Mfg. website, or to any portion of the Robart Mfg. website, for any reason; (2) to modify or change the Robart Mfg. website, or any portion of the Robart Mfg. website, and any applicable policies or terms; and (3) to interrupt the operation of the Robart Mfg. website, or any portion of the Robart Mfg. website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
  • To the extent permitted by law, all sales at the Robart Mfg. website are governed by Illinois law, without giving effect to its conflict of law provisions.
  • No Robart Mfg. employee or agent has the authority to vary any of the Robart Mfg. website’s policies or the terms and conditions governing any sale.
  • If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.  Any item not found enforceable shall not render remaining terms and conditions invalid.
  • Robart Mfg.’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Robart Mfg. of any provision or any right it has to enforce these policies, nor shall any course of conduct between Robart Mfg. and you or any other party be deemed to modify any provision of these policies.
  • These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.