Product Return Terms & Conditions
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we will be happy to accept your return (if purchased directly from Robart) within 30 days, under the following terms:
Returned merchandise must be in unused condition and in its original packaging. The mounting of retracts, air tanks and air valves constitutes “used merchandise”. Most returns will be subject to a 25% restocking fee. Returns in poor condition may be refused or the restock fee may be increased to cover the cost of repairing and repacking the product to new condition.
When packing your merchandise for return, please be sure all of the original packing materials and instruction sheets are included. Please note if an item is damaged in transit due to improper packaging, you may be charged for parts and labor to repair the item to new condition.
Please provide the following information in your return either typed or printed legibly. Returned items are not guaranteed that the product will be accepted for an exchange or return. Freight is to be pre-paid on all returns unless you call to receive special authorization from Robart Mfg..
- A copy of your original invoice if purchased through a robart licensed dealer or distributor. If purchased directly through robart Mfg., please include your Invoice number or order number.
- Your name, address, phone number and email address, if purchased anywhere other than directly through robart Mfg.
Freight charges will not be refunded. The customer is responsible for insured shipping back to our facility. Please ship back by a tractable shipping company. (i.e. UPS or Fed-Ex)
All warrantied products will be returned freight free within the United States. All warrantied products returned outside the US will incur a shipping charge to have the product shipped back. Returns sent COD will be refused.
Sorry we can’t accept returns on Custom Made Retracts or Struts. In addition modifications made by customers will void the warranty and returns will be refused.
If you receive a defective item please call us for return instructions. In most cases, we will accept the return and either fix or replace the item if warranty applies if returned within the 1 year from date of shipping applies.
Please send a copy of the receipt along with the defective merchandise.
If a package has been damaged in shipping and it is apparent, please refuse the delivery. If you already accepted the package and discover that it has been damaged please call us immediately at 630-584-7616. Do not wait. There is a limited amount of time we can file a claim for damaged in shipping items.
Please send all returns to the following address. DO NOT attention them to a specific individual unless that robart representative asked you to.
Robart Mfg, Inc. - Returns
Batavia, IL 60510
Ph: (630) 584-7616
Fx: (630) 584-3712